Learning and Assessment Kit-SIRWSLS004 Optimise customer and territory coverage MSF Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

CPCCCA3006B Erect roof trusses

Units of competency RIICRC318D Cure concrete RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXFSA001 Use hygienic practices for food safety SITHKOP005 Coordinate cooking operations BSBDIV501 Manage diversity in the workplace SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget BSBSUS401 Implement and monitor environmentally sustainable work practices SITXMGT001 Monitor work operations If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SIRWSLS004 Optimise customer and territory coverage MSF Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to