Learner Resources-SITHACS003 Prepare rooms for guests FBP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units CHCADV001 Facilitate the interests and rights of clients CHCCOM002 Use communication to build relationships CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV002 Provide advocacy and representation services CHCCCS001 Address the needs of people with chronic disease CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCOM001 Provide first point of contact If you require RPL Kits with comprehensive benchmarking

selection and induction of staff TAEDEL301 Provide work skill instruction AHCBUS511 Manage enterprise staff requirements AHCWRK403 Supervise work routines and staff performance If you require RPL Kits with comprehensive benchmarking

repair and refit light vehicle tyres and tubes AURTTA017 Carry out vehicle safety inspections AURTTB015 Assemble and fit braking system components AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTZ102 Diagnose and repair exhaust systems AURETR010 Repair wiring harnesses and looms If you require RPL Kits with comprehensive benchmarking

Learner Resources-SITHACS003 Prepare rooms for guests FBP aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all