Client Contact Center Test (T3C) - Client Service & Collection Workshops Certification content and duration

Certification content and duration

Normal personality affects the ability to get along with others and achieve one's goals

this report provides a concise analysis to improve understanding of the team

distracted or bored

Client Contact Center Test (T3C) - Client Service & Collection Workshops Certification content and durationDescription This tool is a simulation designed mainly for entry level positions in customer service and collections contact centres. Four categories of competencies are assessed: functional aspects (e. g., client oriented), personal aspects (e. g., empathy), sales aspects (e. g., negotiation skills) and results performance aspects (e. g., self confidence).